Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer facing apps. We work to deliver a flawless user experience in the checkout, as well as processing of payments and reconciliation in the backend. Through smart risk steering we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.
As a lead for the Case Management CE team within Zalando Payments GmbH you will be responsible for the operational steering of the team, initiating process improvements and maintaining a high service level for payment requests. You will be leading a team of 10 direct reports who are responsible for the Central Europe market, consisting of 6+ countries. You will be working closely with our Customer Care team, as well as our Operations, Finance and Technology teams.
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Please note that all applications must be completed using the online form – we do not accept applications via e-mail.