The Westwing mission is to inspire and make every home a beautiful home. We are on a quest to bring the wonders of eCommerce for home & living to our more than 1 million active customers in 11 countries. In only 9 years on the market, we have grown to more than 267 million Euros in annual revenue. More importantly, the opportunity ahead of us is massive.
The Westwing team is the secret to our success. Our more than 1,500 team members balance creativity and style with innovative technology and strong business fundamentals. We are proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.
Do you think this could be you? To pursue our ambitious growth strategy, we are looking for a (Junior) CRM Manager (m/f/d). In this position, you will be responsible for all customer relationship marketing activities, especially our daily email marketing and online communication. In addition, you will compile analysis and implement CRM activities that build on those insights.
You are responsible for:
- Implementation of multi channel customer journeys via e-mail, push or on site channels in our campaign management tool
- Supporting the set up of cross-department CRM measures in close cooperation with business stakeholders and developers to maximize customer satisfaction and conversion
- Controlling, maintaining and optimizing our existing campaign setup along the customer lifecycle for all Westwing countries
- Monitoring e-mail and push KPIs and drawing conclusions and actions points from these reports
- Collaborate across teams using data and technology while following a solution oriented approach to drive marketing automation, greater levels of personalization and process optimizations
- Rolling out best-practice CRM for Westwing globally
You come with:
- Academic degree in business with an analytical, marketing or technical focus
- 2 years of relevant professional experience in CRM or related
- Experience in the execution of customer selections and implementation of customer journeys in a CRM campaign management tool
- Ability to find pragmatic and creative solutions in a technical environment
- Quick comprehension of complex matters, curiosity in optimizing processes and detecting potential for improvements
- Affinity for numbers and an analytical mindset with the ability to condense data to the essentials and draw conclusions from them
- Good Excel knowledge is a must and experience in SQL is a plus
- Excellent communication skills with fluency in English
We offer:
- A truly shaping global CRM position with high degrees of responsibility in an amazing international team
- Plenty of room for personal growth and professional development
- Experience in a well-financed, ambitious e-Commerce company
A variety of employee benefits such as gym membership, employer sales and special discounts
Location: Munich
Contact Person: Natalie Rieger
Interested? Looking forward to your full application (CV, cover letter) under specification of your possible starting date and salary expectation.
