As the “IT application manager”, you will work in the IT Department to operate and support the successful uptake of the DMS d.3ecm and the continuous service management of our ERP system, SAP, in the DZNE.

You will take care of the smooth operations, maintenance, management, and evolution of the d.3ecm applications. Thanks to your deep understanding of the system, you will be able to maximize its effectiveness, addressing technical and functional aspects.

You will build the interface, between the IT world and the administrative key users, with a proactive and positive approach, devising the needed actions (e.g. training the trainers, improving the workflows) and working in project teams between the IT Department, software architects, integrators and key users from various departments in the administration area, to consolidate and enhance the digitalization of the administrative processes of the DZNE.

In continuous alignment with the head of IT, your tasks will be:

• Operations, adaptation, conception for further development and expansion of the d.3ecm applications of the DZNE through coordination of the IT department, software architects, integrators and key users
• Central contact person for all matters concerning operation (functional and technical) and further development (change management)
• Take care of the smooth operations of the applications, including:
• maintenance
• performance monitoring
• troubleshooting
• user management
• optimization of interfaces
• regular software upgrade rollout
• Consolidate and enhance system functionality by coordinating internal and external stakeholders, from software integrators and system operators to key users:
• ensure successful system adoption by promoting and actively supporting the users
• identify potential improvements and translate users’ needs into change requests and extensions of functionalities
• joint development of the roadmap for the design and implementation of new functionalities and updates (release management)
• coordination of the development of technical concepts and of their implementation
• project collaboration (incl. assumption of project manager tasks)
• development of interface concepts (SAP, d.3ecm, LOGA)
• ensuring and coordinating implementation development based on the concepts
• planning, coordination and monitoring of test procedures
• providing comprehensive system documentation (operation management, user manual etc.)
• conception and delivery of user trainings