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Einleitung
Lovisa is an Australian retail success story, expanding to more than 450 stores across 15 countries in less than 10 years, with no plans to slow down. With the acquisition of the European store network of a German retailer, this is set to add more than 74 stores across Germany, Switzerland, The Netherlands, Belgium, Austria and Luxembourg, with all stores to be rebranded to trade as Lovisa.
About the role:
We are looking for an IT Service Desk Officer who will be responsible for providing a 1st and 2nd Level support to our stores and Support Centre team.
Ihre Aufgaben
- Store and Customer Support for all IT related issues
- Ensuring the server infrastructure is up and fully operational at all times
- Management reports are generated as required meeting set deadlines
- Server infrastructure is always optimally tuned
- Maintain integrity, stability and operation of all hardware, server infrastructure, PC’s and peripherals utilised by the business.
- Support Service is provided for Stores and Admin whenever required for POS, PC’s and Server Infrastructure, including weekend coverage
- Maintain integrity, stability and operation of all software applications utilised by the business.
- Ensure accurate and complete registers of the location of all hardware and software owned by the Company (serial numbers) is maintained
- Liaise with IT equipment suppliers (HP, AURES etc.) to ensure the business is always treated as a priority and that our requests are actioned as close to immediate as possible
- Monitoring this performance and taking action to maintain service levels
- Assist with provision of training for System users as required so as to ensure a level of competency that ensures no problems occur with IT equipment and its operations that effect the overall operations in the Company’s IT systems and hence impacts on Company operations
- Ensure that full data integrity is always maintained and that nothing can occur that will damage this (including but not limited to program bugs and computer viruses).
Ihr Profil
- Tertiary qualification in Information Technology.
- Minimum of 2 years' experience in a Technical Support role
- Bilingual English / German / French speaking
- Excellent written and verbal communication skills
- Demonstrated problem solving skills
- Demonstrated customer service skills and an ability to work with team of varying levels
Wir bieten
- Career opportunities locally and internationally
- Generous product discount
- Birthday leave
- Wellness sessions
Weitere Informationen
LOVISA HOLDINGS LIMITED
Pamela Mayengehama
L 1 818-820 Glenferrie Rd
3122 Hawthorn
pamelam@lovisa.com
