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GEA Group Aktiengesellschaft

IT Security Service Owner (m/w/d)

Düsseldorf
Feste Anstellung
Vollzeit

About us

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Responsibilities / Tasks

Single point of accountability for all aspects of a dedicated service (scope, quality, pricing, delivery), in alignment with Chief Information Security Officer (CISO)
Accountable for the initiation, transition and ongoing maintenance & support of a particular service, as well as service specific change management
Accountable for the steering and coordination of IT security projects – in close cooperation with the CISO and other business areas such as governance, risk and compliance
Accountable for the design and documentation audit-proof IT security processes, procedures and guidelines as well as for their implementation and monitoring of their compliance in regarding the CISO’s and regulatory requirements
Accountable for the design of the IT security architecture in close cooperation with the CISO, the IT operations area, application development and external services (e.g. cloud services and external security services)
Accountable for the steering and monitoring of the external IT security service suppliers
Accountable to IT Management for the performance of that dedicated service
Accountable for the entire service lifecycle from Service Strategy over Service Design, Transition to Service Operation and Continual Improvement
Interacts with BRM and customer, as well as Delivery to (re)design services
Drives initiatives towards service excellence (content, quality & cost), standardization and innovation
Budget Ownership: Responsible for service controlling (planning, calculation and charging) and monitor the services end to end incl. management, Define service supply mix
Guiding the entire service lifecycle from Service Strategy over Service Design, Transition to Service Operation and Continual Improvement + service decommissioning
Registration and initial assessment of RfCs
Review new demands and requirements from the Business in relation to the service and get back to the BRM
Align with the Business & Strategy the future of the service and plan the required Budget to maintain and improve the service
Have regular review meeting with the BRM to review the service and work on the feedback given through Customer Satisfaction
Plan and follow up on the continuous service improvement of the service across the entire life cycle
Define the different roles and permission levels required for all the support teams involved in the support model of the service
Review Service enhancement suggestions, Incidents, common issues, check on Builds InProgress
Identify Potential & Future enhancements reviewing new service offering / enhancements linked to the service and look at innovative, leading services in the market and review competitive services.
Promote the service offering using communication channels (Intranet,) and communicate at all levels, from strategy to operations
Review & Reply on Customer comments through the different communication channels (Intranet, …)
Report the overall Service Performance on Monthly Basis to the Management. (KPI’s, SLA’s, OLA’s Availability, Service threats, Risks)
Responsible for approving Changes that are presented in the CAB meeting in relation to the service.
Share business and Customer problems with the Service Delivery team and work on an improvement
Own all the subservices and the applications linked and defined under the main service from IT perspective

Your Profile / Qualifications

Educational Background

Bachler Degree in Information Technology/ Computer Science / Engineering, Business Administration, or a related technical discipline
IT Security Certifications advantageous (e.g. ITIL, COBIT, CISSP, ISO 27001 , CISA, CISM, CRISC, CEH, ISSEPl, CREA, CPT, CWAPT)

Professional Knowledge and Experiences

5+ years of experience related to IT Security
Several years related work experience in IT-Service-Delivery / IT-Operations / IT-Architecture
Very well knowledge of cyber security technologies and methods (threat landscapes, models, standards) as well as in network technologies and network security (routers/switches, firewalls, IDS/IPS, SIM/SIEM, endpoint security)In-depth know-how in Linux and Windows infrastructures (for forensic analysis and countermeasures), network
architectures, and application operations and hardening
Experience in system and network design
Experience in O365 and Azure Security
Knowledge about standard methodologies related to networking and system security
Experience with Authorization and authentication procedures for network, computer and applications
Knowing security standards such as ISO, PCI, HIPAA and SOX
Knowledge about monitoring and security software such as IDS and IPS
Experience with firewalls
Knowledge about database security (e.g. SQL and Oralce)
Experience with Endpoint Protection solutions
Scripting experience
Experience working with Windows and Linux
Experience with patch management for operating systems and applications
Knowledge about penetration testing software
PKI knowledge
Knowledge about encryption technology
Experience with network protocols such as TCP, UDP, IPSec, SSL and DNS
Experience in multivendor Management and dealing with multiple suppliers
Strong interpersonal skills in communication and collaboration
Negotiation skills at different levels (customers, Suppliers)
Strong communication skills, in English, local language is a plus
Strong analytical ability, business acumen, problem solving skills
Capabilities, in financial & Budget ownership

Did we spark your interest?
Then please click apply above to access our guided application process.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities and equal qualification are welcome and will be given preferential consideration.