GTT is redefining global communications to serve a cloud-based future, connecting people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. A Fortune Future 50 company, GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services to any location in the world.
The role is part of an international team working on multidisciplinary technical areas. It requires a very wide combination of technical skills and customer-focused skills with the goal to support incidents and implement customer change requests within the given SLA, working with the highest possible level of quality and commitment in a hybrid cloud environment of a major international client, a European institution.
The complexity of support will vary from more simple tasks to a number of more complex where candidate needs to deeply understand the customer solution. Part of this role is to communicate effectively by phone and email to confirm incident or change closure/completion or during the troubleshooting and implementation of the task. Occasional international travel to the client’s premises will be required.
Responsibilities / Main Duties
Essential Criteria Required
Ideal Criteria (at least 50%):
Ideal Candidate Profile
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.