The Head of Online Leasing is responsible to set a new industry wide standard of brokerage by implementing a hybrid approach (brokerage enabled through technology) across all Leasing asset classes. This means designing an operational framework for leasing activities, implementing it, measuring and monitoring and adapting this model.

What this job involves:

Leasing:

• Is responsible for all “less complex / commodity” transactions of Office, Industrial and Retail Leasing meeting the following criteria (tbc in further process)
  • All Office Leasing enquires below 400 sqm
  • All Industrial Leasing enquires below 1.000 sqm
  • All Retail Leasing enquires up to 3.000 € monthly rents  and 10.000 € Fee
• Supervise a lead validation process and the first send-out of offers to foster client engagement through increase of offer quality and quantity
• Supervise a team of property stewards led by a team manager which has the duty to ensure superior data quality – the aim is to use best-in-class data to ensure best-in-class leads to drive up conversion rates and efficiency for brokers
• Manage a team conducting the Lead validation
• Map lead validation and deal duration against KPIs – across all Leasing teams
• Work closely with the heads on Office, Industrial and Retail Leasing in order to ensure a smooth client journey and a seamless service level
• Promote One JLL collaboration internally and support all cross sales initiatives to deliver future, additional revenue stream
• Reviewing opportunities for existing (analog) business models and deriving recommendations for optimization independent of Leasing asset classes through innovative digital tools, workflows and/or methods
• Strong knowledge of the leasing industry and experience in mandated and brokerage business

Technology & Data:

• Ownership of online leasing platforms (OLM, IS24, Immonet / welt) and of property data (quality / quantitiy)
• Oversee the Property Stewards and collectors to ensure high quality of property data entries measured against KPIs (property and client data)
• Establish KPIs to monitor Online Leasing performance and quality
• Is aware of upcoming technology trends to improve online brokerage techniques and processes continuously
• Responsible for defining, implementing and managing a product and services marketing strategy as a key component of JLL's digital transformation in Germany to promote business line
• Drive the move of the Business Lines from one existing CRM System (argo.web) to  a new one (Leasing Brokerage Platform, Salesforce-based)
• Be an ambassador for JLL digital transformation with appropriate marketing tools and campaigns
• Identify, expand or optimize new digital and online sales channels for product marketing and lead generation
• Review & optimize existing and new digital products, tools and services together with JLLT enabling leasing business
• Increase efficiency and productivity in customer acquisition and retention
• Ensure transparency for the leasing businesses and provide heads and teamleaders with necssary intel

P&L:

• Accountable for top and bottom line revenue, cross-selling, growth, profitability for Online Brokerage and Leasing business
• Provide Intelligence and KPIs on the performance of the overall leasing teams using the CRM System and related analytical concepts (to map the client journey and the JLL performance)

Leadership:

• Demonstrate leadership through strong JLL values and clear decision making
• Close collaboration with the heads of office / industrial and retail leasing
• Monitor and control of the effective use of resources and the correct prioritization Develop and manage a large Online Leasing team. The team size is around 30 FTE and consists of:
  • Online Team Leader who is managing decentralised Online brokers team
  • Lead Validation Team Members
  • Property Stewards & Collectors