Our Operations and Technology team (O&T) has taken over operations from Marsh Europe in order to let our colleagues focus directly on clients. In our daily work, we strive for efficiency, high quality and outstanding results delivering them in a timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities and other. We are in the heart of Marsh value proposition for multinational clients therefore our daily work allows us to stay connected to business and colleagues across Europe.

We will count on you to:

• Partner with the European COO to build a world-class, centralized operations division for Europe; analyzing their current operating model, advising and selling the future structure to leadership 
• Support the Germany CEO and Executive team as an advisor to all matters related to operations and technology
• Develop and operationalize Germany’s business strategy and driving a best-in-class Operations & Technology organization, enabling the delivery of products and services to external clients
• Build a long-term operating vision for operations and technology, including the development and management of targeted centers of excellence for operational effectiveness and IT
• Be responsible to operationalize organizational objectives through the creation of management routines, reporting, and root cause analysis to identify opportunities and drive solutions critical to achieving Marsh’s business goals (e.g. revenue growth, client satisfaction and retention)