- Ismaning Raum München
Daiichi Sankyo and its 15.000 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group’s 2025 vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology. Our European headquarters are in Munich, Germany and we have affiliates in 13 European countries including Denmark, where Copenhagen acts as the Nordic headquarter.
For our headquarter in Munich we are seeking highly qualified candidates to fill the position
European Customer Experience Director (m/f/x)
For its newly set up Specialty Medicines Business Unit, Daiichi Sankyo Europe is recruiting a European Customer Experience Director. Join our Customer Experience Strategy group to shape the future of one of our products and its commercial success. The Customer Experience Director is responsible for driving the implementation of the strategic framework for a dedicated product, focusing on an integrated approach of customer experience, considering its end to end journey. He/She is responsible for maximizing customer experience, driving implementation cross-functionally and with our affiliates. He/She is focused on value creation for HCPs and patients, through content generation and digital solutions always anchored on insights.
You combine customer and operational experience and are focused on continuous improvement. You have successful experience building impactful customer interaction and are interested to play a key role in delivering an omnichannel approach for a dedicated product. You are a passionate individual and are committed to bring value to patients. At Daiichi Sankyo, we care for every heartbeat and you will help us to make a difference in the life of patients living our values Collaboration, Courage, Commitment and Integrity.
We offer an interesting, diversified and challenging position, good contractual conditions, flexible working models, all the social benefits of a modern company and a professional environment where you will have the opportunity for personal growth.