We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online, to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams’ band together, roll up their sleeves, and are not content with just standing still. We are aiming to become the most customer-centric company on Earth.
Job ID: 982505 | Amazon Deutschland Trans GmbH
Working in multi-site continuously improving environment, you will develop strong commercial relationships with our last mile delivery partners to improve compliance, productivity, safety, driver engagement and customer KPI’s. You will effectively plan with delivery partners to make sure driver supply is aligned to seasonal volume demands. Moreover, you will work alongside operational and wider business stakeholders.
You will lead significant change and design creative solutions to complex problems. This will require a very curious, analytical approach and always use data to quantify your decision making.
Together with the team, you will lead and manage the Driver Experience Hotline for all EU countries.
You will own the end-to-end management of driver escalations, including the investigation, resolution and follow-up on possible actions.You will work closely with the EU DSP teams to provide feedback on cases and with EU audit and compliance to provide insight found from cases.
You will provide reporting for senior leadership on the actions taken.
The role can be based in Germany, France, Spain, or the UK.
We look forward to receiving your application in English
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.