Marsh is the world’s leading insurance broker and risk advisor. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US$17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
We at #MarshDigital in Continental Europe are looking forward to teaming up with you - as the digital minds of today - to shape the world of tomorrow. We offer an amazing opportunity to take part in transformation of the company’s digital capabilities while unleashing the power of industry leading platforms and data assets to deliver innovative products and disruptive business models globally. The team in Continental Europe works closely with the #MarshDigital Headquarter in Phoenix to drive the digital journey jointly with local colleagues across the region.
We are looking for a talented Digital Client Experience Leader to join us. In your role, you will focus on client facing digital capabilities, client integrations and ideas to rethink how technology and data drive value for insurance & risk management targeting corporate and industrial clients (B2B). If you are looking for an opportunity to be part of an exciting, global team of intrapreneurs with the mission to disrupt and deliver the art of the possible in the insurance industry, come join us in Germany (Düsseldorf).
Marsh is seeking candidates for the following position based in Düsseldorf, Germany:
Digital Client Experience Leader (m/f/d)
Client Facing / Agile Focus
Work closely with Marsh business units, client and prospects as well as senior product owner to identify client needs and product requirements and drive the related change
Work within an agile Scrum framework e.g.:
gather and prioritize product and client requirements
ensure a strong customer-centric focus, develop the product backlog through epics, user stories, spikes, etc.
drive sprint and delivery of product features and functionality through collaboration with the ScrumMaster and Scrum team
join Scrum meetings and Sprint Reviews, actively participate in Sprint Retrospective meetings
Become an expert in the latest Insurance and Insur-and RiskTech trends, innovation, (digital) client needs and competitive landscape
Interact with digital teams of insurance and re-insurance companies when building joint client solution
Data Analytics Focus
Interface with internal and external players to collect risk, insurance and claims data, analyze large datasets, and extract meaningful insights and analytics
Liaise with various stakeholders to confirm inputs and interpretation of data
Provide input to the digital team’s developers/Scrum team
Convert analytical outputs into a structured communication format so that business requirements can be easily interpreted by key stakeholders
Minimum five years of work experience, optional with an industry background in insurance
Leadership experience and expertise managing cross-country and -functional teams
Customer centric mindset and experience in B2B
Fluency in English, further languages a plus
Experience with product delivery in an Agile environment is recommended
Strong ability to paint an inspiring vision and bring others along on the journey
Good analytical, problem solving, and critical thinking skills
Excellent oral/written communication skills
A plus would be knowledge of emerging technologies, programming languages or BI tools
What makes you stand out:
Ability to work closely with digital, sales, compliance, legal, privacy, marketing, and other teams
Your passion to challenge the status quo to drive digital Transformation
You are empathetic toward customer needs
A passion for identifying how (emerging) technologies can improve the customer experience and drive value in the insurance and risk industry
are a fantastic storyteller who can communicate complex ideas clearly
International, agile team with low hierarchies that aims to reshape digital, data, insurance and risk management can drive the future
Being responsible to drive digital client experiences for B2B in Continental Europe
Open-minded, fun colleagues and environment
A company with a strong brand and strong network
We offer competitive salaries and comprehensive benefits
A-class office in the city center
If you would like to apply for this position, please submit us your complete application (CV, cover letter, salary expectation) and your possible starting date.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.