We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online, to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams’ band together, roll up their sleeves, and are not content with just standing still. We are aiming to become the most customer-centric company on Earth.
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us!
We are looking for a dynamic, organized self-starter to be the in-country subject matter expert, responsible for learning and development (L&D).
Job ID: 1127877 | Amazon Deutschland Servcs GmbH
The Onboarding & Development Manager will play a vital role in advancing Amazon’s unique culture and enabling the success of our new Delivery Service Partners (DSPs) within Amazon's last mile logistics operation. The role is designed to facilitate training for our new partners - you will provide customer obsession in the Onboarding experience by providing the knowledge our partners need to be successful. This role interacts with partners sourced from different backgrounds and levels, so strong communication skills plus the ability to influence and convey complex issues into simple learning solutions is essential. You will be the face of the onboarding journey and work in partnership with the EU L&D PM to evolve the learning material for business needs that make our new entrepreneurs successful. This is a key role in the new DSP program with lots of visibility. In addition, there will be plenty of opportunity to innovate via new L&D projects for our existing DSPs. This role will require frequent travel, up to 50% in peak periods.
Key functions for the role include:
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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