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About us
PerkinElmer is a $2.9 billion global company committed to innovating for a healthier world. We create the instruments, tests and software used by scientists, researchers and clinicians to address the most critical challenges across science and healthcare, including the most recent COVID-19 pandemic. We strategically partner with customers to enable earlier, more accurate insights, supported by deep market knowledge and expertise. Our dedicated team of 13,000 employees are passionate about helping them work to create healthier families, improve the quality of life and sustain the wellbeing of people worldwide.
Customer Service Engineer (m/f/w)
Berlin & Umgebung Remote
Location(s)
Germany - Remote
Purpose of the job
The OneSource Service Engineer is an ambassador for PerkinElmer to the customer, providing best in class service. We aim to enhance customer loyalty is ensured by supporting PerkinElmer equipment sales and other services.
The customers are located in Berlin and surrounding areas. The products to be serviced are GC & LC Chromatography, and IR Spectroscopy for multivendor equipment.
Main responsibilities:
- Execution of field service work, such as maintenance, installation of measuring instruments, device repairs and accessories.
- Planning and organization of routine maintenance, qualification and/or calibration.
- Consulting for more complex sales processes, also on site at the customer.
- Ensuring proper documentation with the correct revision, under the applicable quality system and in compliance with applicable guidelines.
- Orientation of personal working methods towards the achievement of overriding business, group and individual goals.
- Proper administration and management of a personal and joint spare parts warehouse.
- Ensuring that all tools and test equipment are sufficient for the required performance and that all issued test equipment is calibrated and documented at the specified times.
- Immediate and complete completion of service reports and documentation of working hours/expense accounts in the applicable IT system.
- Carrying out instructions of external participants at a company or customer site.
- Assistance with foreign assignments (infrequently).
Required work experience related to position:
- Completed scientific/technical studies, preferably with a focus on chemistry/chemical engineering, electronics/electrical engineering or a comparable degree
- 3+ years of related field and/or application experience
- Confident handling of Office package (Excel, Word, etc.)
- Very good knowledge of German and English, spoken and written
- Self-reliant, structured and efficient working method
- Organizational talent, commitment and a pronounced sense of responsibility and cost awareness, as well as a high degree of customer orientation
- Friendly, cooperative manner towards colleagues and customers
- communicative and negotiation skills in dealing with customers and business partners
- Valid driving license (category B driving license)
- Willingness to travel if needed
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