RB is the world's leading consumer health and hygiene company. Every day, across 60 countries, we work with the best people to challenge conventional thinking and strive to find even better ways to give people innovative solutions for healthier lives and happier homes. That´s how we generate the game-changing ideas that built 19 iconic powerbrands around the world – well-loved names such as Sagrotan, Nurofen, Dobendan, Durex, Scholl, Finish and Vanish.
Want to deliver far more than just growth? As a Customer Experience Manager (m/w/d), BU Health – maternity cover (1,5 years FTC) with RB, you are the link between our customers (consumers) and our products. You are responsible to build a positive and emotional connection to our products and to ensure that we have satisfied and loyal customers to drive our conversion rates. This is relevant at all online touchpoints like reviews & ratings at online retailers as well as on social media platforms.
Customer Experience Manager (m/f/d) BU Health – maternity cover (1,5 years FTC)
Competitive Salary & excellent benefits package
dedicated category strategy for one of our biggest national customers, you’ll develop solutions that mean progress for their business and ours. You’ll manage negotiations, develop promotional strategies, and build relationships with buyers, field sales teams and category development managers and Regulatory. If you ever spot an opportunity make things better, you’ll take it. And by doing so, you’ll boost satisfaction as well as sales.
… you combine daily checks with ongoing feedback to our customers via platforms and ensure customer loyalty. There’s not much you don’t know about managing customer relationships and working with syndicated data, for you it is important to share Best Practices for all your products. Equally, you know how to work with other functions to deliver sales and growth. And you’re ready to travel when required, which is vital because our products and ambitions stretch worldwide. Ideally, you have 2 years’ experience in similar role as social media expert in a multinational Fast Moving Consumer Goods (FMCG) company.
… you’ll have the freedom to make a difference. You’ll put your own ideas into practice and build effective and standard processes to react to consumers. You will have a chance to see ingoing improvements because of your actions and ideas.The products you help us get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.