As Collections Director, you are responsible for the results and achievement of the collections department. You will lead and support our collections teams of  approximately 25 FTE (in total). Your main goal is to ensure our services are carried out to the fullest satisfaction of our customers in accordance with applicable legislation. Therefore, you will further develop your team, the procedures and strategy within your department. You will report to the Country Manager.

Your main tasks include the following:

• Setting goals and strategy for the business area in accordance with the company goals and strategy
• Budgetting and resource planning for ongoing operations
• Having control over the revenue of customers and the number of cases and   conduct analyses on Alektum Group Customers
• Actively develop, improve and implement work routines, processes and tools for the business area / team
• Coaching and developing direct reporting employees (Team managers), eg through development interviews, goals and expectations
• Formulating objectives and informing employees about them
• Planning of work tasks and staffing (recruiting, onboarding, coaching, further development)
• Ensuring compliance with company guidelines and legislation in the area of debt collection
• Assistance in the purchase of receivables
• Communicating regularly with customers, employees and other stakeholders within the department , the region and the Alektum Group