Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.
Lead the Regional Client Care Centers network
Ensure Client Satisfaction
Increase Client Care Centers (CCC) efficiency
Manage the spare parts supply chain efficiency
Monitor and optimize costs and revenue of repairs
The Client Care Manager (m/f/d) provides the best after sales services and experience to our Clients, ensuring a smooth process from the point of receipt to the return of the product to the Client, in its region. The role will include managing all aspects of after sales services and leading local teams of Technicians and Client Care Advisors with the goal of providing an exceptional after sales experience for our clientele.