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WE PUSH THE BOUNDARIES OF MEDICINE.
LEAPING FORWARD TO MAKE PEOPLE SMILE
Everything we do at KKI, is rooted in the idea of leaping forward to make people smile. We are committed to innovation, for the benefit of the patients who count on us to support them. From medicines for rare and underserved diseases, to the support families need when facing a life-changing diagnosis – our team is proud of all we deliver, but also humble in knowing how much more needs to be done. By listening to patient stories, we gain a better understanding of the obstacles patients and their families face – so we can work to better meet their unique needs. The real proof of our impact is in the smiles we see on patients’ faces, when we have helped answer a need, or improved their well-being through our work. While the journey is not easy, it is one that is filled with purpose.
To meet the expectations of our patients and to truly deliver on our Commitment to Life, we are continually looking for people who embrace this spirit. We are committed to providing a culture that offers both inspiration and reward – in terms of compensation and in work satisfaction. And in turn, we want people who’ll bring their unique ideas and diverse approaches, while also aligning to our ultimate goal of making people smile. If this sounds like a company that aligns with your values, we’d love for you to join us in our efforts.
Kyowa Kirin International is an equal opportunities employer.
LEAPING FORWARD TO MAKE PEOPLE SMILE
Everything we do at KKI, is rooted in the idea of leaping forward to make people smile. We are committed to innovation, for the benefit of the patients who count on us to support them. From medicines for rare and underserved diseases, to the support families need when facing a life-changing diagnosis – our team is proud of all we deliver, but also humble in knowing how much more needs to be done. By listening to patient stories, we gain a better understanding of the obstacles patients and their families face – so we can work to better meet their unique needs. The real proof of our impact is in the smiles we see on patients’ faces, when we have helped answer a need, or improved their well-being through our work. While the journey is not easy, it is one that is filled with purpose.
To meet the expectations of our patients and to truly deliver on our Commitment to Life, we are continually looking for people who embrace this spirit. We are committed to providing a culture that offers both inspiration and reward – in terms of compensation and in work satisfaction. And in turn, we want people who’ll bring their unique ideas and diverse approaches, while also aligning to our ultimate goal of making people smile. If this sounds like a company that aligns with your values, we’d love for you to join us in our efforts.
Kyowa Kirin International is an equal opportunities employer.
Your tasks
Location:
Ideally Dusseldorf or Marlow, however there is scope for this role to be based from any of our EMEA offices.
Opportunity for flexible working once the pandemic-related restrictions are lifted.
Job Purpose:
The CRM Manager will be responsible for the implementation and ongoing ownership of the KKI EMEA Veeva CRM system and its connection with customer master data and associated systems in the digital ecosystem.
RESPONSIBILITIES:
Ideally Dusseldorf or Marlow, however there is scope for this role to be based from any of our EMEA offices.
Opportunity for flexible working once the pandemic-related restrictions are lifted.
Job Purpose:
The CRM Manager will be responsible for the implementation and ongoing ownership of the KKI EMEA Veeva CRM system and its connection with customer master data and associated systems in the digital ecosystem.
RESPONSIBILITIES:
- Finalising the roll-out and maintaining the consistency of the CRM customer database for all affiliates and for HQ users, including the management of the customer database and the connection with other systems and digital assets
- Working within the digital team to onboard and internalise new technological capabilities for the region and taking leadership of the product within the team
- Acting as CRM and business solutions lead for a designated cluster of countries
- Working with business process owners and reporting manager to harmonise processes, systems, ways of working and CRM inputs to facilitate maximum value from CRM and associated reporting
- Working with other system owners to ensure the optimal flow of information and content between platforms
- Coordinating and leading the regular update release of these CRM and keeping EMEA organisation up to date with the latest technology (rolling out new releases/features from provider), where necessary providing user training to the affiliates
- Implementing new capabilities for KKI from process design to end-user training and support, including all CRM functionality as well as new digital business systems
- Working with IT and Reporting manager to define and monitor KPIs for CRM and related activities, with special focus on new digital initiatives
- Designing, operating and maintaining global and local data and operational processes allowing proper functioning of the underlying platforms
- Managing and optimising Veeva licenses and user access rights for KKI globally in coordination with IT
- Engagement with Cluster countries on Launch readiness insight generated. With guidance and direction on targeting, effort allocation and refinement of market opportunity.
- Input to commercial digital strategy and support design, standardisation and implementation reducing costs and improving efficiency
Your profile
QUALIFICATIONS:
There are a number of opportunities available, and alongside English speakers, we are also particularly keen to receive applicants with strong French and/or German language capabilities.
Also:
There are a number of opportunities available, and alongside English speakers, we are also particularly keen to receive applicants with strong French and/or German language capabilities.
Also:
- Extensive experience acquired at pharmaceutical or pharmaceutical consulting companies with demonstrated expertise in the areas of commercial excellence, CRM administration, CLM/digital marketing operations
- Demonstrated ability to acquire detailed technical knowledge of business systems and translate this into an organisational capability
- Experience with master data management, especially in terms of customer databases
- Excellent analytical skills, knowledge of CRM configuration and data stewardship
- Ability to communicate effectively having a persuasive and credible presentation style
- Strong process/project management, communication and adherence to deadline skills.
- Ability to work in cross-functional team in a matrix environment
- Knowledge of developing analytic reporting and key performance indicators in a multi-channel environment
- Other industry experience a plus
- Broader platform experience and understanding a plus
- International travel
We offer
BENEFITS:
In return for your talent, we will provide support through smart working, adopting best practice, deploying the latest technology and ongoing personal development. Plus:
In return for your talent, we will provide support through smart working, adopting best practice, deploying the latest technology and ongoing personal development. Plus:
- Competitive salary
- Pension scheme
- Private medical insurance
