Brooks Instrument, an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for the EMEA (Europe, Middle East & Africa) Business Development Manager / Service Manager position. The company has manufacturing locations in the U.S., Hungary, and Korea and also maintains sales & service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: life sciences, petrochemical, semiconductor, LED, alternative energy, and analytical instruments. This role will preferentially be based in Dresden / Germany with travel required troughout all Europe.
Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital.
Reporting to the Global Service Business Unit Manager, the EMEA Business Development Manager / Service Manager is responsible for developing the service business as well as overseeing the European service locations and processes. The after sales and service market for Brooks includes a wide variety of service programs and service contracts. Brooks customers can be found in the petrochemical, biotech/pharmaceutical, analytical, alternative energy (solar cells, fuel cells, natural gas, nuclear) and as well in the semiconductors/electronics sectors. The sales channel consists of a mix of a direct sales force along with a network of manufacturer’s representatives and distributors. This sales channel markets Brooks’ products both to end users and original equipment manufacturers (OEMs). The goal is to grow Brooks’ recognition as a competitive and reliable service partner both for end users and OEM customers.
The successful candidate will ensure the business meets or exceeds annual revenue and profitability goals, as well as provide leadership aimed at preparing the business to achieve longer term growth objectives. He / She will be first point of contact for our service customers. There will be a focus on creating a cohesive and capable team that will contribute to the development and execution of plans to meet company objectives. He / She must work collaboratively with the Brooks functional leaders and their respective teams to strengthen service business, create effective marketing strategies, develop service products and align resources in order to provide industry-leading service solutions to serve our worldwide customers. They must also utilize the ITW management and continuous improvement toolbox and principles to introduce organizational initiatives aimed at promoting process simplification and targeted business focus.
Essential Functions / Key Focus Areas
Critical Competencies for Success
This position offers a great opportunity to join a well-established (70+ years in business), yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.