West Pharmaceutical Services Deutschland GmbH &Co. KG

Back Office Support Customer Service (m/f/d) – limited contract for one year

Eschweiler
Befristeter Vertrag
Vollzeit

Do You Believe in Quality, Service and Team Spirit? Then Implement these Values Together with Us.

Welcome to West!

Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Each and every day, West manufactures more than 112 million products that are used to help improve health care for millions of people around the world.

Join our team of 7,500 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talents and people who won’t settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborative and dynamic global working environment, where your development is our priority.

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2018 sales of $1.7 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.

Make a difference as a Back Office Support Customer Service (m/f/d)
Contract: Fulltime position limited to one year with option to extend

Your Responsibilities:

In this role you will consistently support the Customer Success Team in delivering an exceptional customer service and ensure a great customer journey
You will assist with order entry, customer complaint, returns processing and amendments, and the creation of customer paperwork
To ensure an accurate KPI reporting at all time, you will support the Order Management Team with data maintenance
You will support the Customer Success Team with Customer Master Data clean-up requirements such as delivery specifications, shipping instructions, etc.
In collaboration with shipping experts you will prepare all import and export documentation

Your Profile:

You are educated with at least an apprenticeship as a management assistant (m/f/d) in office communication or office management. A bachelor’s degree in Business Administration would be desirable
To be successful in this role, you have a proven track record in Microsoft Office and SAP SD
Performing time-sensitive tasks simultaneously with minimal supervision on day-to-day-activities poses no problem for you
To build strong working relationships with team members and customers, you bring excellent English skills
The ability to work with a high degree of accuracy and quality rounds up your profile

What Sets Us Apart?

Internationality – As an American company, we live a global cooperation within international structures
Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
Social engagement – We support local aid organizations through various actions organized by our employees
Diversity – We at West value the wide range of our employees who make up our company
Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us

Have we aroused your interest?

Then become part of our West-Family!

Please apply online with your complete application documents in English via our recruitingsystem.

We are looking forward to meeting you!

West Pharmaceutical Services Deutschland GmbH & Co. KG
Stolberger Straße 21–41 | 52249 Eschweiler, Germany | Tel.: +49 2403 796-0

www.westpharma.com/careers