Your key deliverables :

• Serves as / leads a member of a cross-functional customer interface team to insure a high level of customer satisfaction and responsiveness to customer needs.
• Leads the development of the regional customer strategy for both the annual profit and five-year strategic plans
• Provides input into the description, qualification, and recommendations of growth opportunities for new product and systems.
• Assists in the formulation, execution, and evaluation of a technology strategy to meet customer needs and product strategies.
• Gathers competitive information that project product / platform trends / directions and reports it out.
• Manages cost reduction programs to support customer cost reduction initiatives while maintaining internal profitability targets.
• Evaluates and communicates customer performance reports.
• Deploys the Customer Relationship Review (CRR) process and assists in developing action plans to improve customer satisfaction performance.
• Assists with the resolution of all open DSO issues at responsible customer base.
• Support all Eaton Business System tasks assigned to the Sales and Marketing function (including ProLaunch, EBEA, TS, etc.)
• Builds customer-supplier relationships through daily interface with customer, operations, and engineering.
• Contributes to the development of pricing and commercial terms and conditions
• Has the responsibility and authority to insure that customer requirements are addressed and communicated to the customer including inquiries, contracts or order handling, including amendments.
• Gains understanding of customer needs / wants and competitive landscape and purposes customer specific strategies to senior management.
• Acts as a point of contact for commercial warranty issues, quality issues, and customer complaints.
• Complies with the  requirements of the Quality & Environmental management systems
• Originates, develops, and facilitates training at customer locations