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Microsoft Deutschland GmbH is the second largest subsidiary of Microsoft Corporation. In Germany, it is responsible for marketing products and serving customers and partners. Microsoft Deutschland GmbH cooperates with around 36,500 local partner companies and is represented by six other branches nationwide in addition to its headquarters in Munich.
Microsoft Advertising (MSA) is a worldwide sales, marketing, and services organization on the cutting edge of the digital advertising industry which empowers advertisers around the world to reach their maximum potential through paid search engine marketing (SEM) on the Microsoft Advertising network. We are seeking an Account Coordinator to support MSA in Munich. The individual in this role will support Account Managers and Account Executives by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption. This position is focused on consistent execution excellence, compliance and works collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA. The position is limited to 30.06.2021 but will probably be extended to 18 months of employment.
Daily challenges:
- Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimizations and customer account analysis, PBi dashboard creation and account administration
- Serve as an inter-team point of contact, gathering escalation information and client/business impact to send escalations from internal teams to partner teams to quickly and professionally resolve client issues
- Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues
- Effectively follow process and guidelines
- Review account health and provide proactive search optimizations
- Coordinate with team members to manage daily team workload and schedules
- Help foster innovation in tools and processes to make the team more effective and efficient
- Stay up to date with new product releases and reporting functionality
Profile:
- 2+ years search or digital media experience
- 2+ years working in a sales or customer service organization/role
- Fluency in English and German
- Readiness and capability to learn search engine marketing
- Problem solver and multitasker who can partner well with other teams
- Collaborative teammate who can build successful team relationships with partners
- Excellent written and verbal communication skills
- Flexible and able to quickly adapt to changing business needs and processes
- Positive and creative ‘can do’ attitude with a strong work ethic
- Self-motivated and willing to contribute ideas
- Experienced using Excel to analyze information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis
- Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT)
- Fluency in a third language will be considered a plus
Contact:
Please note that your onboarding will happen through an employment agency, but you will work for Microsoft as a temporary employee (Arbeitnehmerüberlassung).
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