What does the role involve?
You will work closely with the regions and business partners to analyse and understand the client devices (laptop, PCs, printers, tablets, AR/VR headsets, smartphones, etc) that they need in their daily work life. You will collaborate closely with vendors (Microsoft, HP, Lenovo, Apple, etc) and engineers from Network/Software teams for preparing the right workplaces for various types of end-users at Hilti. You will be involved in device certification, troubleshooting (3rd level support), Operating System management, Modern Device Management (Intune/Autopilot), BYOD, virtual desk and client security. We will be maintaining the communication and marketing for update the end-users on the latest available workplaces for them as well as a proper monitoring system for alerting us on any device issues.
Our workplace solutions create positive impacts on how 28K people with more than 45K devices all around the world are working daily