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The Genesys AI Solution Architect serves as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions — including Agentic Virtual Agents—effectively. In addition, the AI Architect will help drive ACV growth by engaging in sales cycles with strategic technical leadership and differentiated AI expertise. * Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI. * Support pre-sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments. * Expertise in integrating Genesys AI solutions (or other ...
The Genesys AI Solution Architect serves as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions — including Agentic Virtual Agents—effectively. In addition, the AI Architect will help drive ACV growth by engaging in sales cycles with strategic technical leadership and differentiated AI expertise. * Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI. * Support pre-sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments. * Expertise in integrating Genesys AI solutions (or other ...
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Senior Partner Account Manager — GSI & Tech Alliances
Senior Partner Account Manager — GSI & Tech Alliances
Genesys Cloud Services Germany GmbH
Frankfurt (Flexible)
We are looking for a Senior Partner Account Manager — GSI & Tech Alliances (AWS, Salesforce, ServiceNow) to grow Genesys business in DACH region. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Drive co-sell motions (deal registration, opportunity mapping, account triads with partner sellers and Genesys AEs). Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Join the team and create the future of customer experience together. Own and grow the Genesys business with Global System Integrators (GSIs) and the technology ecosystems of AWS, Salesforce, and ServiceNow across the region. Partner strategy & planning: Build and execute a joint business plan ...
We are looking for a Senior Partner Account Manager — GSI & Tech Alliances (AWS, Salesforce, ServiceNow) to grow Genesys business in DACH region. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Drive co-sell motions (deal registration, opportunity mapping, account triads with partner sellers and Genesys AEs). Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Join the team and create the future of customer experience together. Own and grow the Genesys business with Global System Integrators (GSIs) and the technology ecosystems of AWS, Salesforce, and ServiceNow across the region. Partner strategy & planning: Build and execute a joint business plan ...
Sr. Business Development Representative (Evergreen)
Sr. Business Development Representative (Evergreen)
Genesys Cloud Services Germany GmbH
Frankfurt (Flexible)
We are seeking a commercially driven Senior Business Development Representative (Snr BDR) to drive pipeline growth across the German region. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The ideal candidate combines strong prospecting expertise with commercial awareness and a deep understanding of German business culture. * Business-level fluency in German (required) * Strong understanding of German business culture and consultative sales environments * Genesys Cloud Services Germany GmbH * Frankfurt (Flexible) * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, ...
We are seeking a commercially driven Senior Business Development Representative (Snr BDR) to drive pipeline growth across the German region. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The ideal candidate combines strong prospecting expertise with commercial awareness and a deep understanding of German business culture. * Business-level fluency in German (required) * Strong understanding of German business culture and consultative sales environments * Genesys Cloud Services Germany GmbH * Frankfurt (Flexible) * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, ...
Manager, Technical Account Management
Manager, Technical Account Management
Genesys Cloud Services Germany GmbH
Frankfurt (Flexible)
Teilweise Home-Office
Schnelle Bewerbung
The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio. Role: Manager, Technical Account Management As the leader of the Technical Account Management team, you will be responsible for hiring and developing the careers of , driving process improvements across the organization, building relationships with cross-functional leadership, breaking silos, strategizing as One Genesys, all while influencing business decisions, driving transformation, designing service delivery models, and driving to support Genesys leadership on vision and brand. Along with the knowledge of methods to initialize, plan, execute, control and monitor a project, the Manager will use skills and leadership competencies for team building, client relations, negotiation, decision making, ...
The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio. Role: Manager, Technical Account Management As the leader of the Technical Account Management team, you will be responsible for hiring and developing the careers of , driving process improvements across the organization, building relationships with cross-functional leadership, breaking silos, strategizing as One Genesys, all while influencing business decisions, driving transformation, designing service delivery models, and driving to support Genesys leadership on vision and brand. Along with the knowledge of methods to initialize, plan, execute, control and monitor a project, the Manager will use skills and leadership competencies for team building, client relations, negotiation, decision making, ...
The Senior Technical Account Manager (Senior TAM) drives technical success for Genesys customers by serving as a trusted advisor, strategic partner, and cross-functional leader. The Senior TAM represents the Genesys brand in high-impact situations, operates as “One Genesys,” and champions exceptional customer experience through technical expertise, accountability, and outcome ownership. Customer Partnership & Technical Leadership * Serve as the primary trusted technical advisor for assigned customers. * Translate business requirements into technical solutions and use cases. * Lead operational and technical reviews aligned to customer goals and deployment needs. Technical Expertise * Genesys Cloud Services Germany GmbH * Frankfurt (Flexible) * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best ...
The Senior Technical Account Manager (Senior TAM) drives technical success for Genesys customers by serving as a trusted advisor, strategic partner, and cross-functional leader. The Senior TAM represents the Genesys brand in high-impact situations, operates as “One Genesys,” and champions exceptional customer experience through technical expertise, accountability, and outcome ownership. Customer Partnership & Technical Leadership * Serve as the primary trusted technical advisor for assigned customers. * Translate business requirements into technical solutions and use cases. * Lead operational and technical reviews aligned to customer goals and deployment needs. Technical Expertise * Genesys Cloud Services Germany GmbH * Frankfurt (Flexible) * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best ...