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    IT Support

    Join our team and actively shape the technical future of the world’s largest online hotel search. Enjoy the freedom to question established processes, work with top-notch technologies and develop new tools to impress our 120 million users per month!

    IT Support

    We are looking for someone with experience working in IT Support, on a user help desk or in networking who can take a hands-on approach in assisting our staff with all their IT-related issues in person. Working as part of our internal user help desk team, you will install, maintain and update workstations for our users and be their first point of contact for all IT-related issues or queries. You will troubleshoot IT malfunctions on a daily basis to ensure that everyone stays on track and it's essential that you know the technology you're working with as you'll be tackling problems directly rather than providing support with an FAQ sheet. You will also assist in taking care of our internal user help desk, ensuring that all requests are acknowledged and responded to. We need someone who both loves technology and who prefers helping people deal with their issues face-to-face instead of remotely. If you can ensure that our users stay satisfied we’d like to hear from you.

    The ideal candidate:

    • Has 1-2 years' experience working in IT Support/user help desk or in networking.
    • Is a master of Windows 7/8.
    • Can set up and operate VoIP telephones and MS Office 2013/365 in their sleep and fully understands all aspects of computer networking.
    • Has experience in setting up and operating various devices and would be confident troubleshooting issues on notebooks, tablets, PCs and mobile devices.
    • Speaks English (our company language) fluently. German language skills would also be useful as some systems are programmed in German.
    • Has a positive attitude and a friendly demeanour that makes them the perfect team player.
    • Can work in an organized and structured manner and has the ability to keep a cool head under pressure.
    • Can start as soon as possible.

    Life at trivago:

    trivago is an exciting hub of multicultural activity where nationalities from all around the world come to share their knowledge and work together on redefining the travelling experience for millions of people. We are nuture all our talents and provide them with the support they need to develop professionally as well as personally. We encourage fanatic learning through regular code workshops, Hackathons and constant feedback as well as promoting quick decision making in keeping with our trial and error philosophy. Flexible working hours are in place to create a trusting environment where productivity is measured through goals rather than hours spent in the office. For our internationals, we help with relocation and provide language classes for those wanting to learn and practise their German.
    Join us at trivago – a place where talented minds meet, crazy ideas are shared and innovation is born.

    Important additional information:

    • Please note that non-EU citizens will require a university degree in order to receive a work permit.
    • Please note that your CV and motivation letter must be written in English.


    trivago GmbH
    Bennigsen-Platz 1
    40474 Düsseldorf
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