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DIMENSION DATA GERMANY AG & Co. KG
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European Service Product Transition Manager (m/f)
Firmenlogo, verlinkt auf www.dimensiondata.com Dimension Data - a global operating specialist IT services and solution provider - helps clients plan, build and support their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customized client solutions. Founded in 1983, Dimension Data had global revenues of $ 5,8 billion and operates in worldwide 52 countries with over 14,000 employees. Dimension Data - a global operating specialist IT services and solution provider - helps clients plan, build and support their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customized client solutions. Founded in 1983, Dimension Data had global revenues of $5,8 billion and operates in worldwide 52 countries with over 14,000 employees. We are recruiting for the European Managed Services Operations Team located in any European Dimension Data office, preferably in Frankfurt (Oberursel) or London (Fleet)
European Service Product Transition Manager (m/f)
The Managed Services Operations (MSO) Europe is the pan-European organisation that drives end-to-end service delivery of Dimension Data Support, Manage and IT Outsourcing services to its clients. Within MSO, you will be responsible for acting as the single point of engagement for the transition of services products into MS Operations. You will be accountable for the introduction of the relevant capabilities (i.e. people, processes, platforms, partners) within MSO to deliver the required service offerings.
Main duties:
Develop a methodology for the transition of new services Coordinate all necessary parties to be involved in the fulfillment of the service transition Be the regional representative of the Global Service Introduction Process from an operational standpoint Ensure that proper transition planning & support is taking place with the right level of forward notification, communication and training within MSO Drive quality and speed of service transition Develop and maintain regular reporting on on-going service product transitions that states current status, planned and actual timelines, risks, issues and opportunities
Qualifications:
A university degree/college diploma or equivalent business experience Minimum of 5 years’ experience in a multi-national organisation ideally within the IT-industry with a focus Managed Services Proven experience with ITIL processes Successful track record of IT Management and achieving SLAs and client satisfaction Excellent networking and relationship building skills with the ability to collaborate at all levels within the organisation Some European travel required You are looking for a challenge and to work in a modern environment for international customers within a global organization? We are looking forward to get to know you as soon as possible. We will offer you interesting perspectives and an interesting compensation package. Please apply online in our career section
Dimension Data Germany AG & Co. KG
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